The “All About You” Form : Getting to Know Your Employees and Clients on a Personal Level

Wayne Herring 00:00:02 - 00:02:02
Hey, business builders.
Once a month in our camp, in our group, we have what we call all camp. And in our all camp meetings, one of the members is generally featured, sometimes they're featured as in sharing about their life and their business and asking for advice on something they feel like they're stuck on or it's them explaining an opportunity that's in front of them, something they're working to create something, working to design or something that they have designed and they're already in the process of building and adding on to their business or their life. And the other thing we do is oftentimes the members have a resource or a system or a process that they use in their world, and they share that. So in this episode, Kane D'Amico of Alliance Heating and Air Conditioning, a past Business Builderway podcast guest and a member of our Thursday morning Business Builder group, shared about a form that he had sent to all of us called the All About You form, and the All About You form is something that they have employees fill out as part of their new hire paperwork or they often give them a little bit of time. They have them fill out within the 1st few weeks and then the leader is able to use this to have some conversations with the employee. There's a book called The Dream Manager and the dream manager describes a company where there's a position created that's entirely about helping employees think bigger, think about what they like to create in their life, and believe that it's possible. Things that aren't necessarily exactly within their work, things like how to buy a house, can they buy a house, how do they save money, how do they get the kids to college, and those are financial things, or the dream manager might be things like health and wellness, you know, from couch to 5 ks kind of thing, and the dream manager in this book by Matthew Kelly helps the employee, find satisfaction because the company finds out what they want, helps them get it, gives some resources, helps make them believe they can. It's like, you know, having a life coach.

Wayne Herring 00:02:02 - 00:02:50
So Kane's All About You form is a bit like that. And what you'll hear in this video is Kane explaining some of his philosophy about getting to know employees and how they get to know them using this form in their company, and then how they use this form to build trust and build confidence and help that person feel like they belong and feel like they're winning and getting momentum in all areas of life, not just in work. It also helps with things like birthdays, so on and so forth. That's what we've got here for you today. I hope you enjoy it. I hope you learn and the resource to All About You Forum is available. If you listen to this and you want a copy of it get a hold of me wayneherring@businessbuildercamp.com. So it's wayne.herringbusinessbuildercamp.com or or connect with Kane on LinkedIn and Facebook,

Wayne Herring 00:02:50 - 00:03:17
and I'm sure he'll get it for you. Thanks. Kane shared this with his group, which was great. Don't know what prompted you to do that, but you were working on it and thought, Wow, I'd like to share this with my group, my tribe, the people that are helping me grow. -And when it came, I was like, Dang, that's good! And it will be good for him to share it with, everybody else and talk about how it works and what you're up to with that. So, Kane, I yield the headphones microphone to you.

Kane D'Amico00:03:17 - 00:03:38
So if you can just pop it up on the screen so we can look at it while I Go off on a tangent. But what made me send it to the varsity team that day, Wayne, was we were talking to Andy, and we started talking about his connection with his people. I think in our podcast, you asked me for some piece of advice at the end of it.
Wayne Herring00:03:39 - 00:03:39
Grew.

Kane D'Amico00:03:39 - 00:04:04
I took a moment to say, get to know your people. Get to know your people. And I stole this. They I didn't invent this. I had the idea, but I stole this document from another contractor I know. In fact, Renee Lucas, Joellen, who we were just talking about from LCS, she showed this to a group that I was in once, and I said, I gotta steal that from you, so I did. And here's what it comes down to. It comes down to people.

Kane D'Amico00:04:04 - 00:04:52
And in our company, there's a bunch of us. There's a lot of people here, and there's a lot of us that have worked together for a very long time. And this morning in our group, Matt Culp talked about his people. He talked about how we spend so much time with the people that we work with And how we spend even more waking hours with the people that we work with than with our families. There's a lot of truth to that if you start to clock your time, especially those of us that get up, go to a building, work there for 8 to 10 hours a day, and then go back home. And he talked about how we have the ability to inspire people, how we play a part in their lives, and such a part that we don't even know about. One of my mission here at Alliance and in my life is to build this company. The company is its people.

Kane D'Amico00:04:52 - 00:05:31
The the company is not, like, heating and air conditioning. That's what we do. The people is a lot more about how we do it and how we do it better than we think. And in my role as the owner and the leader, I see my biggest responsibility here at Alliance To Our People. I don't do heating and air conditioning, and I haven't done it for a very long time, I do the people. I do the team. And that's really my passion, and that's been part of my mission to grow myself as a leader so that I could be better for them. I often speak about my role as husband, my role as father, and how I ended up in this group of people was because Wayne's coaching is more of the whole person.

Kane D'Amico00:05:31 - 00:06:02
It's not just coaching me to be To know my numbers better or to sell better. That's just part of what we're here to coach. So part of my mission in getting in in building the people that work here at Alliance is getting to know them better on a deeper level because a basic human need that we all have is connection. As much as any of us like to say that we're introverts or we're this or we're that, that's just the part of our personality. But we all crave connection. We come to work. We're social beings here at Alliance. We talk to each other.

Kane D'Amico00:06:02 - 00:06:49
We talk to each other about work, about what we're working on, our tasks, our jobs, but we also talk to each other about who we are as people. We talk to each other about our families, our weekends, our time off, our hobbies. And in order for me to help Jo Ellen get what she wants out of her career and also get all the things that she wants in her life. I need to know more about her. I need to understand what makes her tick. I need to understand what interests her and what would attract her to a relationship or more of a connection with me. In order for me to build a deeper bond with Joe Allen or anybody that works here, I just have to know more about them. And, conversationally, you can get a lot out of people, but it's transactional here at work sometimes.

Kane D'Amico00:06:49 - 00:07:24
Sometimes a lot of our conversations are just in passing. We don't get to connect on a deeper level. But if we can get somebody to sit down and be intentional for 5 or 10 minutes and just put some things about them that they wouldn't think to talk about, I wouldn't think to ask, or any of us around here wouldn't think to ask. We can get to know them a little bit more than we already do. One thing that we do here at Alliance is we give birthday cards out every month. We have these custom cards made. They're printed. It says, for Alliance family, happy birthday, the whole thing.

Kane D'Amico00:07:24 - 00:07:54
I go out and pick up Dunkin' Donuts cards. I throw them in a card, and we pass them out to people on their birthdays. And it's nice. We've been doing it for a long not everybody here likes Dunkin' Donuts. Jo Ellen gets a Dunkin' Donuts card, and she, like, gives it away because she drinks Starbucks. And I know that, so now I make a special trip, and I get her a Starbucks card. But there's a spot on here that talks about your coffee. There's a spot on here on this sheet that says if you found a gift card for the following amount, $5, $25, $100, where would you want it? And I'm starting to realize that, okay, Jo Ellen likes Starbucks.

Kane D'Amico00:07:55 - 00:08:38
Jose would rather have $25 to Home Depot to go buy tools because he works with his hands. You know, the coffee doesn't mean that much to him. Right? So Jose put down for $5, I would get coffee, but for $25, I'd rather have a Home Depot card. So if I'm gonna give him a $25 birthday card, why wouldn't I make it more valuable to Jose, more meaningful to Jose by giving him a $25 Home Depot. Something that's really awesome that I learned on this is there's a spot on there that says, what are you reading? The books that people are reading books that people that work with me every day that they're reading. Like, a a a 20 year old kid is reading the e I didn't read that till I was in my forties. And one of his top three goals was to own his own heating and air conditioning company. There's a part of me that made me shit my pants.

Kane D'Amico00:08:38 - 00:09:38
Like, I got this great guy who's reading the e myth and wants to own his own heating and air conditioning company, so he's not gonna work here for very long, and that's probably okay. If I can help him achieve that goal and be a better HVAC business leader that he would have been otherwise, then that's okay with me. Because for those of you who have known me and and never heard me get on a tangent, something you'll know about me is that I believe that what's Best for the hive is what's best for the bee. So if I can turn this guy if he's really gonna go own his own heating and air conditioning business, there's no way that I could deter him. That's, like, his primary goal is to stay here, learn everything that I can learn about the business and about the trade, but I really wanna do it for myself. That's really going on inside of me, then I can either ignore him. I could throw him out of here. I could not teach him all that I can teach him, or I can build him up so that when he goes and does it for himself, he's doing it at a level that makes all contractors look in the eyes of the consumer.

Kane D'Amico00:09:39 - 00:10:36
I can help him perform at a level that our company performs at so that the consumer continues to feel differently about contractors because he's putting out quality work, he's doing it the right way versus doing it the wrong way. Who inspires you and why? 1 of our guys says Marcus Aurelius inspires him. And this The the things that you're learning about people that you just would never and it's allowing me even more things that I can talk to them about when I have a few minutes to engage them. People here when they're engaged, when they feel like somebody's noticing them, somebody cares about them, That might be all that they need. When I came to this company when I was 18, 19, 20 years old, that's all I needed was to feel like I belonged somewhere because I was on my own. I was living with another guy my age. We were raising each other at that point in our lives for as adult as we thought we were at 18, 19, and 20. We were kids just screwing up on a regular basis.

Kane D'Amico00:10:36 - 00:11:23
But when I came here, I had guys that were looking out for me, guys that I still get the opportunity to work with today, people that cared about what I was up to outside of work. They engaged me when I was here, and they gave me a place where I belong. They were interested in me. And I'm interested in my teams. I'm interested in what makes them tick. I'm interested in what they wanna do, not just for our company, but what do they wanna do for their lives? What do they expect from their careers. People that have been with us for 5 years, 8 years, 18 years, they're invested in this company, they see it as more than just a job. And I have very extraordinary goals for myself at the end of my road and for this company.

Kane D'Amico00:11:24 - 00:12:05
And I know and believe at the at my core that the only way to get there is to help as many people as I can help along the way. Because the connection is what that's about. It's about making the connection and helping each other. And in a time where employee retention is just as important as the recruiting that we're doing. Making connections builds more retention than anything else that we could be doing, more than our benefits, more than our pay. It's a connection to the people that we're working with. It's the idea that we know each other on a deeper level so that we understand each other and that were looking out for each other were that that I'm looking out for the people on the left and the right of me and that they're looking out for the people on the left and the right of them.

Wayne Herring00:12:06 - 00:12:31
Kane, have you read the book, The Dream Manager that we talked about? It's really in alignment with this and you'd probably like it. And if you're already doing it and we'll just add to it, right? What you're talking about. Anybody? I have questions or things on my mind, but Do any of you have either comments how it applies to you or insights or questions to deepen it with Cain? Got 1 Yeah. Go ahead.

RJ Snider00:12:31 - 00:12:48
Joellen mentioned, you know, in our meeting yesterday about the Sunshine Club and stuff like that. Are you guys using these sheets to as stuff comes up, like, you can reference that, like, oh, yeah. Maybe we can pick one of the things off of there, maybe not the bucket list, but you guys are using those sheets as backup for small little stuff?

Kane D'Amico00:12:49 - 00:13:35
Yeah. That's the idea, RJ, about really hammering home with the team that we want these sheets and what we're gonna use them for. We're not gonna use them for anything diabolical, and we're not gonna be putting pictures of them on social media. It's just so that when things come up and it's time to notice somebody or it's time to celebrate something, like, celebrate in a way that would speak to them versus a way that speaks to me, that whole go get Dunkin' Donuts cards kinda thing. Like, it's got me thinking about how many people get the Dunkin' Donuts cards and then have to figure out what to do because they don't want it. So as part of that whole sunshine club idea, yes. If something comes up in Jo Ellen's life and we wanna do something special for Jo Ellen because we heard about something like, here's a reference that can give us some ideas of something that we can do for her.

RJ Snider00:13:36 - 00:13:42
That's awesome. I think that's fantastic. I may Borrow that idea as well.

Kane D'Amico00:13:42 - 00:13:44
All yours, man. So the

Wayne Herring00:13:44 - 00:14:40
book Dream Manager would go with us, and I think I just made a note to myself try to connect with the author of Dream Manager for next year, because it would be fun to read that book and then bring that in, and it really fits with how you all operate. I've had I have another reason. I found it last night when I was looking for canes and where I filed it. This came from another company, actually came from Jack Jospice's company, Maybe somebody back in the origin of all this, because there is the bucket list, there's what are you addicted to, I would never spend my time doing, spend my weekends Kind of thing, what is your stupid human trick? That was fun. And then, and what they did was took, they, they created a booklet, An online booklet with PDFs of everybody's in the company, where you could go through one of those, like, flip pages of the PDF. Well, not only did the company know it, but other people were getting it. Stupid human check. I was a gymnast.

Wayne Herring00:14:40 - 00:14:45
I can still put my legs behind my head You hit the split, though. There you go.

Kane D'Amico00:14:45 - 00:15:11
It is fun. It really was. As we started to get a pile of these together to just take the time and read through them, it it was fun. It was cool. I already know so much more about the people that are here. And just in the reading, it it inspires other ideas. Like, oh my gosh. What could I do with this information? Right, what more can we build into our culture and into our company and into our interaction and how we behave together as a team, but just by having this information.

Melissa Kontir00:15:12 - 00:15:51
It would be fun if we can make a version of this for our good clients. I'm just thinking, like, when I first meet a partner, As I'm trying to connect with them, sometimes these things come up. And then once you learn them, you put them in notes, you put them in CRM, you put that they have a dog. One of my biggest is a racing fanatic. So whenever I see something racing, I send it to them. And and that just came through time because there's a different dynamic between clients and Colleagues. But I of course, I'm thinking about this for my staff, and I think it's really fun because I connect this way. This is very Natural for me, but I can think of 1 or 2 in my office that do not connect this way.

Melissa Kontir00:15:51 - 00:16:18
Like, you mentioned introverts at some point. So I'm thinking, like, have you experienced, like, Maybe pushback, but has there been any moments that maybe it didn't go so happy and somebody didn't wanna fill it out? And then I'm trying to think, how can I make this customers like, I asked every customer, what's your favorite way to communicate? Some are like, text me, email me. I always ask, and I put that in Salesforce. I just wonder if there's something fun that I can make for a customer. Just thinking with you guys.

Kane D'Amico00:16:19 - 00:16:56
Yeah. I think that's definitely relative to some of our businesses, like, tell me a little bit more about you. When I first connected and and officially started doing business with Wayne, there was something to that effect. Wasn't there, Wayne, there was something that we had to fill in some information about us? Like, you wanna know who my family was? You wanted to know some stuff? And the 1st camp that I came to, there was also a questionnaire that came out, like, what do you like to drink? There's there's some of that stuff. I definitely think that's an interesting thing to play around with, Melissa. I think when you're bringing on a new client, like, tell me a little bit more about you. What's happened here is, like, some people fill out the whole thing. Right? Nothing's missed.

Kane D'Amico00:16:57 - 00:17:44
And then there are other people that filled out some stuff, some stuff they didn't wanna put down or some stuff's not part of them. Some people don't have a bucket list, and some people don't have goals. And it's because nobody's ever tasked them with being specific on them. Right? So maybe if I were to hand this out again in 6 months or revisit it during a review time with some of those people that didn't put anything on there and say, hey. What's up with that? How can I help you make sense of that? I mean, for me, bucket list and goals, like, I would need a notebook for each one because I can start spitting out goals and bucket list stuff like crazy. And in in fact, one of my bucket list items is to break a world record. And I'm trying to figure out who's the group that I'm gonna do that with. Am I gonna do it with Alliance, or am I gonna go to Wayne and say, dude, we gotta go to the camp, and we gotta break a world record in 2025

RJ Snider00:17:44 - 00:17:46
Sign me up, buddy. I'm in.

Kane D'Amico00:17:46 - 00:18:28
Right? Like, let's figure out what it is, and let's get in the Guinness Book of World Records. And so I think having a conversation like that with somebody that doesn't have bucket list or goals, like, that could just saying something silly like that could inspire them to say, well, wait a second. So that's what those lists are for. Yeah. Like, just put some outrageous shit on there, and maybe it will make sense to you at some point. Again, it's it's an intentional way to make connections that you might not make other like a deeper connection on a deeper level because we have surface connections with everybody that we're connecting with. We're we're everybody that we're meeting and I Wayne and my connection is deeper than Wesley and mine. Okay? And that's just a time thing.

Kane D'Amico00:18:28 - 00:19:02
Right? Wes, like, eventually, we're gonna spend more time, have more conversations because I I wanna make sure that I'm going deep with the people that I'm in this community with. That's part of my intention for being a member of this community. So it starts at the surface level like Wayne and I did for a long time, and then the more time I spend with Wayne. Right? Like, we go deep. Like, Wayne and I are into childhood shit. Like, there's parent conversations. There's deep stuff that's between us. And I have that opportunity with Jo Ellen as well, and I have that connection with some of the people that I work here you know what? I don't wanna pry, and I don't wanna dig deep.

Kane D'Amico00:19:02 - 00:19:28
This gives me an indication of how deep somebody want might wanna go or not go. I haven't had any pushback to the point where somebody would say, I'm not filling that out. There's people that just haven't given it back, and that's okay. I'm not gonna push. But I will ping those people on a regular basis. I might go back to them in a couple months and say, hey. What's up with that? I don't have you on my list. And often, you the ones that I've already touched on that, they've said, said, yeah.

Kane D'Amico00:19:28 - 00:19:29
Yeah. I know. I'm gonna get to it. I'm gonna get to it.

JoEllen Taylor00:19:29 - 00:19:38
As it takes a couple months to get it back from them. But as long as you keep on them and, you know, keep pinging them like he said, it's not like everybody's ever said no.

Wayne Herring00:19:39 - 00:19:45
Have you ever done it with somebody, Joellen? Have you sat down with them and, like, done it, like, a coaching session almost.

JoEllen Taylor00:19:46 - 00:19:59
No. I haven't. But I like Kane's idea of sitting down with them and and going through their goals because, Yeah, that's important to have in life, even if they're not work goals, they could be personal goals. So, yeah, I like that idea.

Wayne Herring00:20:00 - 00:20:22
Melissa, one thing, I just, I pulled this up in the background, I don't know if I've showed this to all of you, but here's my Sorta creepy Trello board, and, like, I have pictures of all of you. I go through these things. I don't have them all sorted, because Joan, Rhonda, and I were sorting them the other day, but, There's look. There's a good one. Kane and Miguel. There's Melissa. Look at that. I saw Joellen too.

Wayne Herring 00:20:23 - 00:21:05
So, Melissa, like, that's my way of getting present to these clients because I'm visual, and it just makes me think about them, and Maybe that's helpful. The other thing, you know, I haven't operationalized this clearly because, yes, I collected this info from some of you, and Katherine was using it To understand gifts, and when Catherine went back to work, my fault, not hers, but I haven't operationalized this and put it into action and play, but They have, vision, leadership, motivation, Cain, and I know as of the writing of when he filled this out, red. Your favorite color's red. So that's a Google form that I have and I believe it's important to get back to that.

Wes Lehman 00:21:06 - 00:21:24
I'm curious with kind of this information, everything. Do you have, like, people that you specifically share it with to I don't know. I think about, like, you got, probably cruise with a team lead or different scenarios like that where it's like, okay. Hey. Your guy's birthday is on this day and being, like, aware of those different things. How do you manage that?

Kane D'Amico 00:21:24 - 00:21:59
Don't manage it that way, Wes, but you know what? That's that's certainly something that it can and should grow into. Right? So what we do with it now is I've got copies of it in a file that Holly, who is the quarterback for our Sunshine Club, that she's got access to. So as these things come up, she's got something to immediately go and reference. If I say, you know, Something happened in Jo Ellen's life. So Jo Ellen and her husband just bought a new house. Like, let's recognize that. And instead of may be something standard that we would do. The first thing she would she'll do is she'll go grab Jo Ellen's page.

Kane D'Amico 00:21:59 - 00:22:14
She'll go, oh my god. They just bought a new house. Like, we wanna do something for them. What would it be? What could it be? And there's there's enough information on at least this page to give some inspiration. Right? $100 gift card. She's got Target. Mhmm. So there you go.

Kane D'Amico 00:22:14 - 00:22:32
There's some direction if we're gonna do something that simple. I do like the idea of sharing it with team leads, and other people that are very closely involved with people in the company to give them some awareness of it too. Yeah. Definitely like that.

Wes Gehman 00:22:32 - 00:23:02
Because with them working with them regularly and everything, you can kinda be like, hey. This is the core info. If you have anything to add, because you're working with them, I I think about how I don't know. On the creepy level of, like, gifts, while some people are more like, I need that quality time or the love languages thing. They like certain things more than others. And that's more learned when you spend time with them a little bit and figuring out that. I mean, it gets on Creepy level, maybe, but it's more effective and more relational that way too.

Kane D'Amico 00:23:03 - 00:23:03
Mhmm.

Wes Lehman 00:23:03 - 00:23:04
Yeah, that's really cool.

Wayne Herring 00:23:04 - 00:23:14
The love languages test is free online. You could ask people to do that. Like that might be down the road kind of thing with entry level employees, but totally can pass people.

Kane D'Amico 00:23:16 - 00:23:29
Yeah. Well, speaking of entry level employees, this is in the new hire package. That's a form that they get now when they get all their paperwork, all their tax forms, everything. They this is in the folder. So those will start to come back to us from day 1.

Wayne Herring 00:23:29 - 00:23:33
Any other questions or how you do this in your company?

Melissa Kontir 00:23:34 - 00:23:54
Every 2 weeks, we have a Thursday connects. It started during COVID. And we all get on, and we share a high, a low, a personal positive, find a challenge, a goal. So we go around, and everybody goes. It takes about 45 minutes. And it's kinda like everybody's favorite part. We stopped it for a while. Doesn't matter why.

Melissa Kontir 00:23:54 - 00:24:33
And when 1 girl left, she said she missed it so much because she felt super disconnected. Because we're all kinda busy, have our heads down working, and we don't always have these conversations. And she said that every Thursday, That was, like, the best hour of her week. That made her feel connected in the hallway, made her feel, like, all the things. So now I'm like, I do it all the time. Even if when I'm at live camp with you guys, like, on a Thursday, if it happens, I kinda, like, dip out for a second and just or send a video. And so I've noticed that and the reason I asked because, like, you have you know, I'm 9, 10 people. And virtual now, I have 4.

Melissa Kontir 00:24:33 - 00:25:09
So we really do need to connect constantly. Like you said, and you when you started, connecting with people is, like, so important because you don't know who's not connecting anywhere else. Right? Like, we assume if you are connecting at home and you are connecting with friends that other people must. But some people work as their only form of connectivity. They could go home to an empty house or, they can go home to quiet family. I don't know. So I think this is so important, and it's like it's really my language. But I can't stop thinking about how with COVID and Zooming and all that, like, I'm losing that connection.

Melissa Kontir 00:25:09 - 00:25:25
I'm not losing it, but it's harder to get with customers. So I keep going back to that now, but I'm like, this would be great. Like, before, you'd sit down with Customers all the time. That was normal. But now they're like, oh, just Zoom me. And that's great. And you could still get personal there. Clearly, we are doing that here.

Melissa Kontir 00:25:26 - 00:25:45
But I keep thinking about how fun this could be to do with a new customer, but I really appreciate this. I like the idea of it being Online and then other people can read other people's. I think that's really cool because it's not just for me, But it's for each other to know each other.

Wayne Herring 00:25:45 - 00:26:26
Hey. So what happened there was, I was in Florida. So right now, I'm back in the building again. First part of the video I was here in the building, the call with Kane, I was in Florida meeting with my mastermind group and now back in the building because we're editing this episode, be able to share it. But here's what happened. Melissa at the end there said that she thought this would be great to work with her clients. And as soon as she finished that, what happened was I dropped out of group discussion facilitator mode, and I wanted to do a little bit of coaching. I wanted to work specifically on something I knew was coming up with Melissa and building her business, and so we cut to that.

Wayne Herring 00:26:26 - 00:27:02
It wasn't something I wanted to, go share with the world. It was intimate. It was personal, and that's what we do at Business Broader Camp, we go from masterminding and group to, at times, we do in coaching because I'm more connected with everybody's story. That's my job. Everybody else's job is to go run their business, build their life, and part of the time to be in the group and be present and helpful and show up and share their experience and their wins and the good stuff, the bad stuff, everything they've learned over the years, but I carry everybody's story. I carry everybody's vision, mission, and, so that's what we did. Thanks for listening, and go get em!

00:00 Monthly camp meeting featuring member experiences, resources.

04:04 Kane emphasizes the importance of people.

08:38 Supporting a colleague in achieving entrepreneurial success.

12:49 Emphasizing team use of sheets for celebrations.

13:44 Plan to connect with Dream Manager author.

16:57 Some lack goals, need help setting them.

20:23 Visual client connection, action needed for info.

25:45 Back in building after Florida, coaching Melissa.

1. How does Kane D'Amico's approach to understanding and connecting with employees through the All About You form contribute to a positive work environment and employee satisfaction?

2. Kane mentions that he sees his biggest responsibility as the owner and leader of Alliance as being to the people, rather than to the heating and air conditioning work they do. What are your thoughts on this approach to leadership and business?

3. How do you personally connect with your team members or colleagues on a deeper level, and what benefits do you see from this type of connection in the workplace?

4. Melissa Kontir mentioned the importance of staying connected with clients, especially in a virtual environment. How do you maintain a strong connection with your clients, and do you think implementing a similar form like the All About You form for clients could benefit your client relationships?

5. The idea of using personal information to provide more meaningful gifts is discussed. How do you tailor gifts or gestures to individuals based on their personal preferences, and what impact does it have on your relationship with them?

6. Kane mentions the potential use of the All About You form for new client relationship building. How do you think this could be utilized effectively in a client-facing role, and what are the potential benefits and challenges?

7. JoEllen Taylor mentions the importance of regular team connects, sharing highs and lows, personal positives, challenges, and goals. How do you think this practice can positively impact team dynamics and overall performance in the workplace?

8. Kane emphasizes the role of intentionality in making deeper connections with team members and how it builds trust. How do you actively practice intentionality in your interactions and relationship-building efforts at work?

9. Wayne Herring discusses the role of understanding love languages and incorporating them into client and team interactions. How do you think understanding love languages can enhance communication and relationships across different aspects of business dealings?

10. How can the lessons and approaches discussed in the episode be applied in your own work environment, whether it's in leadership, team-building, client relationships, or personal development?